We realise that in the grand scheme of things right now, ordering items that seem non-essential probably isn’t high on anyone’s list of priorities - but there are many products, here at Truly that are essential when spending so much time at home. From our popular Hareem Joggers that make you feel comfortable around the home to our Foaming bath oil helping you to Truly relax after a long day working from home.
As we are now socialising online we promise to try and keep you entertained with inspirational quotes, suggestions of things to do and also share information with you on everything we are doing at Truly Towers, despite us all working from home we are still working as a team , we have regular daily video calls and are keeping our sense of fun and collaboration that has been the cornerstone of our small business.
We spoke to our lovely warehouse workers today, and they are working hard but in extremely strict social distancing and split shift conditions. Their safety is paramount and we have put measures in place to ensure they all stay safe. We are sending a Truly Care Pack to as many wonderful NHS front line workers as we can to say THANK YOU. Every order that is sent out is delivered by contactless delivery.
We thank you for being part of our Truly journey and appreciate your patience, as there may be some delays to deliveries, we have also from the 5th November we have extended our Returns policy to make sure anyone placing an order will be able to return or exchange it up to 2 weeks after the lockdown period has ended (currently the 2nd December), to give you extra reassurance.
Please note that we have extend our returns window to allow for gifting. Items bought between 23rd November and 23rd December can be returned up to 6th January if it's unwanted or unsuitable. Items must be in original condition with proof of purchase.
Please do keep in touch with us, be it through Facebook, Twitter & Instagram or through our live chat and email email@example.com, but most of all please stay safe and positive as together we will pull through.