Cookie Policy

WHO IS TRULY?

www.truly.co.uk (together with any successor or replacement URL, the “Website”) is a website operated by Truly Group Limited ("Truly") a company registered in England and Wales under company number 10355694 with registered office at Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY (VAT Registration number GB 254 2166 20).

ABOUT THIS COOKIE POLICY

This policy sets out information about Truly’s use of cookies on its Website.

WHAT ARE COOKIES?

A cookie is a small file of letters and numbers that Truly stores on your browser or the hard drive of your computer.

WHAT ARE THESE COOKIES USED FOR?

Truly’s Website uses cookies to distinguish you from other users of the site. This helps Truly to provide you with a good experience when you browse its site and allows Truly to improve its site.

By continuing to browse the Website you consent to Truly’s use of cookies.

DELIVERY

A delivery charge will be added to your order value where applicable.

Please click here for details of Truly’s delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Truly does not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

BLOCKING COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

CONTACTING TRULY ABOUT ITS USE OF COOKIES?

You can contact Truly if you have any questions about this Cookie Policy by emailing privacy@truly.co.uk.

CHANGES TO THIS COOKIE POLICY

This Cookie Policy will be updated regularly, any changes made will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes.

This Cookie Policy was last updated on 12 November 2018.

Cookie Name

Who sets the cookie?

Purpose

Expiry

bpc

Truly

This cookie enables you to add products to the Truly basket and makes the checkout process operate.

1 year from the date of issue

aspnetcore.antiforgery

Microsoft

This cookie helps us to prevent fraud and computer code being used to attack our site. It helps us identify that the information being sent from your computer actually is sent from you, and not someone else.

As soon as you leave the Truly site.

_ga

 

_gid

 

_gcl_au

Google

These cookies allocates a unique number to you that is stored in the cookies, which is accessed every time you use our website  so we can identify when you are visiting the site. These cookies also enable us to identify when you visit our site across different devices, if you are signed in to your Truly account. We use this information to help us improve the website, and we do not combine this information with the more general order information we hold about you.

Find out more about how Google uses your personal data here.

2 years from the date of issue for _ga

 

24 hours from the date of issue for _gid

 

ai_user

ai_session

Microsoft Application Insights

These cookies work together so we can see what happened if you encounter an error on our website, so we can stop the error happening again. They also enable us to monitor how users interact with the site, such as which links and product images are the most popular.

1 year from the date of issue for ai_user

30 minutes from the date of issue for ai_session

 

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which Truly has no control over. These cookies are likely to be analytical/performance cookies or targeting cookies.