We’re super conscious of the impact on our planet so as part of our ongoing sustainability efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of delivery paperwork and returns slips in all packages.
So how do I make a return then? Great question! When you place your order a returns form will be emailed to you, please print this out and put it inside with your return, if you don't have access to a printer then please pop a note in including your order number (starts with TRU-) and if you would like an exchange or refund.
After this use the link here to generate a Royal Mail returns slip and attach it to the outside of your parcel or opt for the paperless option by showing the QR code at the Post Office.
If your returns package exceeds the following weights or dimensions, please contact our customer service team by emailing firstname.lastname@example.org for advice
Max Weight (Returns)Max box size (cm)20kg61x46x46
Please note that if choosing international delivery, free returns do not apply, and you will be responsible for arranging the return and covering the costs.