These are the terms and conditions (“Terms”) that apply when you:

•             use the Website

•             make a purchase from Truly. If you purchase a gift card or electronic voucher, the Truly E-Gift Card Terms set out below will also apply

Please read these Terms carefully. By using the Website, you confirm that you accept the Terms in respect of your use of the Website and that you agree to comply with them. Please make sure anyone visiting the Website through your internet connection is aware of these Terms. If you do not agree to these Terms, you must not use the Website.

By placing an order with Truly via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not use the Website to make a purchase from Truly.

Truly’s Privacy Policy explains how Truly collects and uses your personal information.

The Website, and all products displayed on it, are directed at, and intended for, users/customers residing in the UK and comply with applicable UK laws. Truly cannot guarantee that content or products available on or through the Website are appropriate for use or comply with applicable laws outside of the UK. 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND TRULY

After you place an order via the Website, Truly will send you an order acknowledgement email summarising the products you have ordered. This email does not mean that Truly has accepted your order – at this stage of your order Truly is busy carrying out the checks explained below.

After sending your order acknowledgement email, Truly checks that it can fulfil your purchase (e.g. that the product you are ordering is in stock), there are no pricing errors on the Website or any problems with the payment details you have provided, and you have passed anti-fraud, credit and security checks.

Truly works hard to try to ensure that all images and details appearing on the Website are accurate at the time you place your order, however, Truly is unable to accept your order if an error is discovered as part of order processing checks.

Truly will contact you if it can’t accept your order; in such circumstances you will not be charged for your order.

You will receive an order confirmation email from Truly once Truly has completed its pre-contractual checks, taken payment and formally accepted your order. The contract between us is formed at the time we send you that order confirmation email.

When Truly has dispatched your order you will also receive a dispatch confirmation email together with an invoice. For information on how long it usually takes your order to reach you, as well as any applicable order cut off times, please see the Delivery section of the Website.

If Truly accepts your order, Truly will take payment via the method you chose on the Website.

If you order products from the Website for delivery outside the UK, they may be subject to import duties and taxes. The total price payable for your order may include any applicable:

•                               VAT, goods and services or other sales tax chargeable on the sale, and may also include our estimate of import duty, customs clearance fees and other costs likely to be incurred in connection with importing your order (collectively "Import Fees"); and

•                               shipping and handling fees. 

Our prices don't include any charges made by the payment provider you choose to use (such as PayPal, Klarna or bank fees).

Truly accepts a variety of payment methods, including major credit cards, PayPal, Klarna and other online secure payment platforms. By placing an order with Truly, you authorise us to charge your payment method for the total amount of the purchase. 

If Truly encounters issues processing your payment, such as declined cards or insufficient funds, it will notify you. Truly reserves the right to cancel your order if it is unable to successfully process your payment.

All transactions on the Website will be processed in your local currency. [AP1] If you're using a payment method from a country with a different currency, your bank or payment provider may charge you a currency conversion fee. Please refer to your bank's or payment provider's terms and conditions for more information on any fees that may apply.

KLARNA

We've partnered with Klarna to bring you flexible payment options at checkout. Klarna's Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.

Find out more here. klarna.com/uk/terms-and-conditions

Truly takes all reasonable care to ensure that all details, descriptions and prices of products and services appearing on the Website are correct at the time when the relevant information was entered onto the Website. Whilst Truly endeavours to keep the Website as up to date as possible, the information given on the Website at any particular time may not always reflect the position exactly at the moment you place your order.

Truly cannot confirm the price of your purchase until your order is accepted and you receive an order confirmation email.

Images and measurements on the Website are for illustrative purposes only. Whilst Truly has made every effort to portray product(s) on the Website accurately, slight variations may occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set-up of the device upon which you are viewing the Website. Size charts are available in the “Size Guides” section of the Website.

Please note that, unless otherwise stated, all measurements and product descriptions on the Website are based on standard UK sizes/dimensions. You are solely responsible for checking that a product is the size and type that you want prior to ordering it. 

A delivery charge will be added to your order value where applicable.

Please click here for details of Truly’s delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Truly does not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

SHIPPING AND IMPORTATION (ORDERS OUTSIDE OF THE UK)

If you place an order that requires Truly to facilitate the import of one or more products to your delivery address:

•                               you are the importer of record for any products you purchase, and you are responsible for ensuring that your use and import of the products complies with any and all applicable laws and regulations;

•                               you acknowledge that your order may be subject to import duties and taxes, you will be responsible for paying these charges in accordance with any instructions you receive from Truly, the delivery company or another third party;

•                               you authorise a licensed customs broker chosen by us to act as your agent and to deal with foreign revenue authorities to clear your merchandise, account for duties and taxes on your behalf, return your merchandise, and if applicable, prepare and submit refund claims on your behalf for any products that you return; 

•                               Truly may give you the option to not include an estimate of Import Fees in your order price total. If Truly provide this option and you choose to make your purchase exclusive of such Import Fees, you agree and acknowledge that the actual Import Fees may be more or less than any estimate appearing on the Website, and that you are responsible for paying any and all actual Import Fees levied by the shipper or customs broker to facilitate the import of one or more goods to satisfy your order and procure delivery of such products to your delivery address and we are not responsible for this; 

•                               you agree that any purchases you make from the Website are strictly for non-commercial use, and that you are not permitted to resell any products.  Further, by purchasing from the Website you confirm that the items you are purchasing via the Website will not be re-exported, sold, or transferred in violation of any applicable laws; and

•                               you acknowledge that any products purchased from the Website are manufactured and marketed for sale in the UK and comply with applicable UK laws. Truly cannot guarantee that content or products available on or through the Website are appropriate for use or comply with applicable laws outside of the UK.

For orders placed for delivery within the UK, title (by which we mean ownership in legal language!) to the product(s) you purchase via the Website will transfer from Truly to you at the time that Truly has confirmed its acceptance of, and received payment in cleared funds for,  your order. 

For orders placed for delivery outside of the UK, title (by which we mean ownership in legal language!) to the product(s) you purchase via the Website will transfer from Truly to you at the time that Truly has confirmed its acceptance of, and received payment in cleared funds for,  your order prior to the product(s) you ordered being passed to the relevant carrier for delivery to you. The transfer of ownership to you needs to happen in this way so Truly can make sure all of the international taxes, import duties and shipping charges are dealt with in the way Truly agreed when you placed your order.

Should you change your mind you can cancel your order or return a Truly product (provided the product is in its original condition):

•                            at any time before you receive our order confirmation email; or       

•                            at any time within 35 days from the day the product was delivered to you. 

Unfortunately, if you change your mind, you cannot return:       

•                        opened or used cosmetic products, pierced earrings and other pierced body jewellery or any other applicable products, due to health and hygiene reasons;       

•                        underwear/lingerie, hosiery and swimwear where the hygiene strips or garment tags have been removed and/or if the item is soiled, due to health and hygiene reasons (such items should be tried on over underwear to ensure compliance with this provision);       

•                        products personalised for you or made to order, due to the bespoke nature of these products;

•                        fragrances once their original packages have been opened; or           

•                        products which no longer have their garment tags and care labels attached and/or are not in their original re-saleable condition.                  

All products are inspected on return. Products must be returned in their original packaging in a pristine condition. If a product is returned to Truly without its garment tags and care labels attached, damaged, worn or in an unsuitable condition, Truly won't be able to give you a refund and may send the product(s) back to you at your default delivery address (at your cost).
If you return an unwanted product or cancel because you’ve changed your mind in accordance with this policy, Truly will refund the price of your purchase together with any applicable standard delivery charges (but not any overseas/international shipping costs or enhanced or premium delivery charges that you may have selected).              
You must ensure that you return the product within the 35 day returns window stated above. Returns received by Truly outside this timeframe may be accepted at Truly’s discretion and may be refunded as a gift voucher or will be returned to you at your default delivery address (at your cost).              
Please  ensure that you fully complete the returns form emailed to you when you placed the order and send it back with your returned product, otherwise Truly will not have all the information it needs to process your return. 
Please see the “Returns and Exchanges” section of the Website for how to print a returns form. You can also get assistance with your return by emailing help@truly.co.uk, or by contacting Truly’s customer service team via the live web chat service available on the Truly Website.          
All returns of products ordered for delivery to the UK are free, and once your return has been verified and accepted by Truly you will receive your refund within 14 days of Truly receiving the product back from you, or your cancellation notice (if Truly hasn’t completed your order/dispatched your products). If you are returning a product to Truly from outside of the UK, you will need to pay the return costs, unless Truly is required to pay such costs by law. Please email help@truly.co.uk or contact Truly’s customer service team via the live web chat service for help on returning a product to Truly from outside of the UK.            
Any return product is your responsibility until it is received back by Truly. Unfortunately, Truly is unable to refund any product that is lost or damaged during its return back to Truly. To help you to ensure that your return reaches Truly, it is recommended that you use a tracked or registered delivery service and make sure the return product is packed properly so it doesn’t get damaged.           
Truly is not responsible for any product or other items that are sent to Truly by mistake or were not purchased from Truly. If Truly is able to locate any item returned in error (which may not always be possible) and you would like it returned to you, Truly may do so (at its discretion) and you must cover the return postage cost.      
Please be aware that Truly products purchased through John Lewis or Next can only be returned to John Lewis or Next (as applicable). Truly is not able to assist with issues on orders related to these retailers, so please contact them directly or refer to the applicable retailer’s website for assistance.                 
Nothing in these terms affects your statutory rights.

If a product you have ordered from Truly is defective/develops a fault or is incorrectly described, you have a right to a refund or an exchange provided that you inform Truly within 35 days from the day that product was delivered to you.  

Subject to the defect/fault being verified by Truly, Truly will refund you the price of the defective/faulty product along with the delivery charges you paid.

If you wish to return a product because it is faulty, please email help@truly.co.uk or contact Truly’s customer service team via the live web chat service available on the Truly Website.  Truly will then provide you with instructions on how to return the product.

If a defect/fault develops outside of the 35 day return period, please email help@truly.co.uk or contact Truly’s customer service team via the live web chat service available on the Truly Website to agree the best way forward.

Products with faults/defects caused by accident, neglect, misuse, normal wear and tear or which otherwise fall outside the terms of Truly’s warranty cannot be returned and will not be covered by Truly’s product warranty.   If you return something to Truly which isn’t actually defective/faulty, Truly reserves the right to return it to you at your expense.

Please make sure you return any faulty/defective product as well as all original packaging. You also need to ensure you have fully completed the returns form emailed to you when you placed the order, otherwise Truly will not have all the information it needs to process your return. Please see the “Returns and Exchanges” section of Truly’s Website for how to print a returns form.

Truly may reject or reduce your refund if you do not comply with Truly’s returns instructions and requirements.

Any return product is your responsibility until it is received back by Truly. Unfortunately, Truly is unable to refund any product that is lost or damaged during its return back to Truly. To help you to ensure that your return reaches Truly, it is recommended that you use a tracked or registered delivery service and make sure the return product is packed properly so it doesn’t get damaged.

Truly is not responsible for any product or other items that are sent to Truly by mistake or were not purchased from Truly. If Truly is able to locate any item returned in error (which may not always be possible) and you would like it returned to you, Truly may do so (at its discretion) and you must cover the return postage cost.

Please be aware that Truly products purchased through John Lewis or Next can only be returned to John Lewis or Next (as applicable). Truly is not able to assist with issues on orders related to these retailers, so please contact them directly or refer to the applicable retailer’s website for assistance.

Nothing in these terms affects your statutory rights.

Truly offers electronic gift cards for purchase from the Truly Website –referred to in these terms as a "Truly E-Gift Card".

HOW CAN I SPEND MY TRULY E-GIFT CARD?

You can use a Truly e-gift card to buy anything listed on www.truly.co.uk apart from another Truly E-Gift card. You can also use your Truly E-Gift card to purchase something of higher value than your Truly E-Gift card balance, provided you pay the difference via a second payment method.

HOW MUCH CAN I SPEND ON BUYING A TRULY E-GIFT CARD?

You can purchase a Truly E-Gift card for any value of credit from £5.00 to a maximum of £500.00. Each Truly E-Gift card has a unique reference number which is provided following purchase together with details of how to use and redeem the credit amount of the Truly E-Gift card.

HOW DO REFUNDS WORK WITH A TRULY E-GIFT CARD?

If you make a purchase using only your Truly E-Gift card and then receive a refund or exchange of that order, any refund will be credited back to you as a Truly E-Gift card. If you purchase something from Truly using a combination of a Truly E-Gift card and a second payment method, any refund of that purchase will first be credited back to your Truly E-Gift card. If the amount to be refunded to you exceeds the amount you spent using a Truly E-Gift card, then any remaining balance will be refunded to the second payment method you used.

DO TRULY E-GIFT CARDS HAVE AN EXPIRY DATE?

A Truly E-Gift card can’t be cancelled, exchanged for cash or sold to someone else, and will expire two years (24 months) from the date of issue.

E-GIFT CARD TERMS

Truly E-gift cards remain the property of Truly Group Limited. Risk in a Truly E-Gift card shall pass to you upon our electronic transmission to you; in the event of misuse or fraud Truly reserves the right to cancel a Truly E-Gift card. 

If you lose or someone steals your Truly E-Gift card electronically, unfortunately Truly cannot replace it. You agree that Truly will not be held responsible for any lost balance as a result of electronic theft or fraud, unless this is caused by Truly.         

Truly E-Gift cards supplied by this website are in £ sterling. Truly E-Gift cards are not transferable or redeemable for cash or credit. 

For any questions relating to our Truly E-Gift cards please contact our customer services team by email, help@truly.co.uk.  

Your statutory rights are not affected by these Terms.

IN NO EVENT SHALL TRULY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID BY YOU FOR THE PRODUCTS SOLD TO YOU THROUGH THE WEBSITE.    

Truly does not exclude or limit its liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by Truly’s negligence, fraud, or breach of your consumer rights.

Truly only supplies products and services for domestic and private use; consequently, Truly does not accept liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.

you acknowledge that any products purchased from the Website are manufactured and marketed for sale in the UK and comply with applicable UK laws. Truly cannot guarantee that content or products available on or through the Website are appropriate for use or comply with applicable laws outside of the UK.

These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

In the unlikely event that you have a complaint regarding a product or service purchased from Truly, please email help@truly.co.uk, contact Truly’s customer service team via the webchat service available on the Truly Website, or write to Truly at Truly Customer Service, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY.

In the unlikely event that Truly is unable to resolve your complaint or you are not satisfied with the resolution you can refer your complaint to RetailADR, which is a certified Alternative Dispute Resolution provider. Truly will respond to any complaint referred to it by them. See:

·       RetailADR, 286 Euston Road, London, NW1 3DP

·       Website: https://www.retailadr.org.uk/ 

These Terms are updated regularly so please ensure that you check the Truly Terms and Conditions of Sale on the Website at the time you make your purchase, as those are the Terms and Conditions that will apply to that purchase.

Where Truly is a producer of Electrical and Electronic Equipment, Truly complies with its obligations under applicable laws to ensure that any electrical and electronic equipment is disposed of responsibly. Truly implements policies to ensure that, at a minimum, Truly products and packaging fully comply with applicable laws (this includes compliance with the Waste Electrical and Electronic Equipment (WEEE) Directive and RoHS Directives issued by the European Union (EU)).

To ensure compliance with the WEEE Directive, where applicable, Truly will (where applicable):

•             register with national authorities in accordance with the requirements of the WEEE Directive;

•             work cooperatively with treatment facilities and governmental agencies to provide information that enables the successful treatment of WEEE products;

•             provide information to reuse centres, treatment, and recycling facilities regarding new electrical and electronic equipment as required by applicable laws and the WEEE Directive. For more information, please contact Truly help@truly.co.uk;

•             ensure that WEEE products will be designed with recycling, reuse, and waste management as a consideration; and

•             ensure that WEEE products will be labelled or stamped with the WEEE marking as shown below in accordance with European Standard EN 50419.

If you would like to find out more about applicable laws/rules concerning WEEE, you can visit www.gov/uk/electrical-and-electronic-equipment-eee-producer-responsibility. You can also find your nearest electronic recycling site by visiting www.recyclenow.com

The following Terms apply to your use of the Truly Website.

TRULY MAY SUSPEND OR WITHDRAW THE WEBSITE

The Website is directed to people residing in the United Kingdom. Truly does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.

YOU MUST KEEP YOUR TRULY WEBSITE ACCOUNT DETAILS SAFE

HOW YOU MAY USE MATERIAL ON THE WEBSITE

Truly is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Truly Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Truly’s status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from Truly or its licensors.

If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at Truly’s option, return or destroy any copies of the materials you have made.

RELIANCE OF INFORMATION ON THE WEBSITE

The content Truly places on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although Truly, its employees, agents and contractors make reasonable efforts to update the information on the Website, Truly makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

Nothing in this section excludes or otherwise limits Truly’s liability for fraud or fraudulent misrepresentation.

TRULY IS NOT RESPONSIBLE FOR WEBSITES IT LINKS TO

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Truly has no control over those resources, and such links should not be interpreted as approval by Truly of those linked websites or of any information you may obtain from them.

THE TRULY WEBSITE IS DIRECTED TO UK USERS

The Website is directed to people residing in the United Kingdom. Truly does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.

TRULY IS NOT RESPONSIBLE FOR WEBSITES IT LINKS TO

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Truly has no control over those resources, and such links should not be interpreted as approval by Truly of those linked websites or of any information you may obtain from them.

RULES ABOUT LINKING TO THE WEBSITE

You may link to the Website home page, provided you do so on a website that is owned by you, in a way that is fair and legal and does not damage Truly’s reputation or goodwill or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement with Truly where none exists, and Truly reserves the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the Truly Website content standards set out below.

UPLOADING CONTENT TO THE TRULY WEBSITE

Whenever you make use of a feature that allows you to upload content to the Website, or to make contact with other users of the Website, you must comply with Truly’s Website content standards detailed below.

Any content you upload to the Truly Website will be considered non-confidential and non-proprietary.

Where you provide a customer review to Truly or otherwise respond to a customer survey or provide any other opinion related to Truly or its business, Truly may use some or all of the contents of your review, response and opinions for marketing or any other purpose. By submitting a customer review, responding to a survey or otherwise expressing an opinion to Truly you: (i) grant to Truly an irrevocable right to use the same for any purpose; and, (ii) agree to comply with the Truly Website Content Standards. Where Truly uses any review or other material provided by you, Truly will use it on an anonymised basis.

You agree that Truly has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is otherwise in breach of applicable laws.

You irrevocably agree that Truly has the right to remove any posting you make on the Website if, in Truly’s opinion, your post does not comply with Truly’s Website content standards.

You are solely responsible for securing and backing up your content.

TRULY WEBSITE CONTENT STANDARDS

Truly’s Website content standards apply to any and all material which you contribute to the Truly Website, and to any interactive services associated with it.

You must comply with, and adhere to, Truly’s Website content standards at all times.

A contribution to Truly’s Website must be accurate (where it states facts), genuinely held (where it states opinions), and comply with applicable law.

A contribution must not:

•             be defamatory, obscene, offensive, hateful or inflammatory;

•             promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

•             infringe any copyright, database right or trade mark of any other person;

•             be likely to deceive any person;

•             breach any legal duty owed to a third party, or be in contempt of court;

•             impersonate any person, or misrepresent your identity or affiliation with any person;

•             give the impression that the contribution emanates from Truly, if this is not the case;

•             contain any advertising or promote any services or web links to other sites; or

•             breach any applicable laws.

USER-GENERATED CONTENT IS NOT APPROVED BY TRULY

The Website may include information and materials uploaded by other users of the Website, which have not been verified or approved by Truly. The views expressed by other users of the Truly Website may not, therefore, necessarily represent views or values of Truly.

If you wish to complain about information and materials uploaded by other users to the Website please contact Truly via email at help@truly.co.uk.

HOW TRULY MAY USE YOUR PERSONAL INFORMATION

Truly will only use your personal information in accordance with the terms of its Privacy Policy.

PROHIBITED USES OF THE TRULY WEBSITE

You may use the Website only for lawful purposes and in accordance with applicable laws. You may not use the Website:

•             to send, knowingly receive, upload, download, use or re-use any material which does not comply with Truly’s Website content standards set out above;

•             to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

•             to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

•             not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of this policy; and

•             not to access without authority, interfere with, damage or disrupt any part of the Website, including the equipment it is stored on, or software used to provide it.

RIGHTS YOU ARE GIVING TRULY TO USE MATERIAL YOU UPLOAD

You retain all of your ownership rights in your content, but when you upload or post content to the Website, you grant to Truly a royalty-free, irrevocable, perpetual licence to use, store and copy such content in any way whatsoever, and make it available to third parties.

TRULY IS NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

Truly does not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored/hosted or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under applicable laws. Truly will report any such breach to the relevant law enforcement authorities and will further co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

TRULY’S RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

IN NO EVENT SHALL TRULY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID BY YOU FOR THE PRODUCTS SOLD TO YOU THROUGH THE WEBSITE.     

Truly does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that Truly only provides its Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and you further agree that Truly has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in Truly’s Terms and Conditions of Sale that apply at your time of purchase.

TRULY TERMS OF USE - LEGAL STUFF

These Terms, their subject matter and their formation, are governed by English law (including in relation to non contractual matters). You and Truly both agree that the courts of England and Wales will have exclusive jurisdiction (including in relation to non contractual matters) except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

In the unlikely event that you have a complaint regarding these Terms, please email help@truly.co.uk or write to Truly at, Truly, Network House, Third Avenue, Globe Park, Marlow, Buckinghamshire, United Kingdom, SL7 1EY. You can also write to Truly at:

Truly Group Limited t/a “Truly”

Network House,

Third Avenue,

Globe Park,

Marlow,

Buckinghamshire,

United Kingdom,

SL7 1EY

TRULY TRADE MARK IS REGISTERED

“TRULY” is a registered trade mark of Truly Group Limited. You are not permitted to use the “TRULY” mark without Truly’s prior approval in writing.

TRULY MAY MAKE CHANGES TO THESE TERMS AND ITS WEBSITE

Truly may update and change its Website from time to time to reflect changes to its products, services and to meet its users' needs and own business priorities.

Consequently, Truly amends these Terms from time to time. Every time you wish to use the Website, please check the Terms available on the Website at that time to ensure you understand the terms that apply at that time.

TRULY CONTENT CONTRIBUTION TERMS & CONDITIONS

By using the hashtag #TrulyFamily (or any variant thereof) and/or tagging Truly in any Content (as defined below) on any one or more Platforms (as defined below), you irrevocably and unconditionally agree to the following:

•             You grant Truly Group Limited (England and Wales CRN: 10355694) trading as Truly (“Truly”), a royalty free, irrevocable, perpetual, sub-licensable, worldwide licence to use your social media handle and all and any digital content or other contribution (including your social media photograph(s), video(s), story, Gif(s), Memes, caption(s) and/or any other form of digital content) in relation to which you have used the hashtag #TrulyFamily and/or tagged Truly in (the “Content”), for the purposes of Truly’s marketing and/or advertising in any form or medium, in Truly stores and in Truly’s business and activities (commercial or otherwise) (including but not limited to bricks and mortar and online stores, solus stores, franchise stores, wholesale stores, any other stores selling ‘Truly’ branded goods and services and store-in-store concepts), and on the www.truly.com website or any other website, in Truly emails and newsletters, on any social media account (including but not limited to Instagram, Facebook and Twitter) or other online platform utilised by Truly or any of Truly’s authorised partners and licensees (each and any a “Platform”).

•             Truly may (and licence to any third party the right to) use, reproduce, distribute, combine with other materials, alter and/or edit the Content in any manner in its sole discretion, with no obligation to you whatsoever.

•             You hereby represent and warrant that (i) you own all rights in and to the Content, (ii) you have permission from any person(s) and/or brands appearing in your Content to grant the rights granted under clause 1 above, (iii) you are 18 years or older, and (iv) any use by Truly or its licensees of the Content will not violate the rights of any third party or any law. You undertake to notify Truly immediately in the event that you become aware that you have breached, or may have breached, any representation/warranty given in this clause 3.

•             You hereby waive any moral rights in the Content to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.

•             You hereby release and discharge Truly and its licensees from all and any obligation to pay you for any use of all or any Content, your name, likeness, image and/or any other identifier of you or any other person or brand appearing in any such Content and any of the intellectual property rights contained therein in connection with the uses described above.

Truly shall comply with all applicable data protection laws. By uploading or otherwise contributing Content to any one or more Platforms, you warrant and represent that you have obtained all consents required under applicable laws to supply any personal data included within any Content and to enable you to grant the rights pursuant to these Terms and Conditions.

You are aware and understand Truly’s Platforms are open to the public; by uploading or otherwise contributing Content to any one or more Platforms, such Content may automatically become publicly available on Truly’s page/feed on such Platform.

You hereby release, discharge and agree to hold Truly, its licensees and any person acting on Truly/its licensee(s)’ respective behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of any Content.

These Terms and Conditions shall be governed by English law.

Promotional codes are only valid on full-priced items and cannot be used on sale or marked-down items which are already discounted or in conjunction with any other voucher or promotional code.

Promotional codes cannot be redeemed against or in conjunction with gift vouchers/giftcards.

If you return a product to Truly that was purchased using a promotional code, your refund will take into account the promotional code/discount used and received on the order.

Promotional codes are valid for the use and limited period of time as specified in the marketing communication/the terms of them; they cannot be used outside of that period and are not transferable or redeemable for cash or credit. All promotional codes are for use by the intended recipient only and proof of entitlement may be requested. Any improper use of a promotional codes may result in the cancellation of your order.

To apply a voucher or discount code to your purchase, you must enter the voucher/code at the checkout prior to completing the order.

Discount and promotional codes cannot be applied to previously placed orders.

Products that are part of our final sale collection cannot be returned or exchanged. Find out more here.

Truly's annual Winter sale will run from the 21st December, any price reductions or discount codes will only be valid for this period. Truly reserves the right to refuse to honour any price reductions or discount codes after the sale period has ended

Solicitation Statement: Truly Group Limited - Supporting The Pink Ribbon Foundation

At Truly, we are proud to support The Pink Ribbon Foundation, a charity dedicated to raising awareness and providing funding for breast cancer causes.

Donation from Sales:

• On certain days from now until the end of 2024, being 18/10/2024 , 5% of the Recommended Retail Price (RRP) from each full-price item sold via our Website* will be donated directly to the Pink Ribbon Foundation.

Customer Opt-In Donations:

• In addition to the above, on certain days from now until the end of 2024, being 18/10/2024 customers will have the option to donate to the Pink Ribbon Foundation at their discretion by simply opting-in to donate an amount at the checkout. Truly will ensure that this selected amount is transferred to the charity with each sale where the customer chooses to contribute.

Total Donation Commitment:

• By February 2025, Truly will compile the total funds raised through the sale of applicable products and any voluntary donations made by customers. The full donation amount will then be transferred to the Pink Ribbon Foundation.

We thank all our customers for their support and contribution to this important cause.

For further information, or to contact us regarding our fundraising efforts, please reach out to our Customer Service team.

For further information about The Pink Ribbon Foundation visit their website at: https://www.pinkribbonfoundation.org.uk/

*the 5% donation is based on the advertised purchase price of full-priced items only and shall not include any additional amount paid by the customer such as postage or additional voluntary donations made by the customer. If any such item is returned for a refund the 5% donation shall not apply for that item; if any such item is returned for an exchange, the 5% donation shall apply to the price of the new item that the customer has exchanged the old item for.

Products available to Pre-Order will be shown on the Website. You can pre-order exciting new products or our popular products waiting to come back in stock by simply adding them to your basket and proceeding to checkout as usual.

If you choose to pre-order a product, your chosen payment method will be charged to secure the product and we will deliver it to you as soon as it becomes available.

Please note that when purchasing a product on pre-order, if you also purchase available products at the same time/within the same order, any products that are available won’t be delivered until the pre-ordered product is ready to be sent to you. If you’d prefer to receive any available products sooner, you should place a separate order for the available
products.

If you have any queries about the delivery window for a specific product, please contact Truly via email: help@truly.co.uk, or contact Truly’s customer service team via the webchat service available on the Truly Website. 

If you need to make any changes to your pre-order or you change your mind and want to cancel your order, please contact Truly as soon as possible via email: help@truly.co.uk or contact Truly’s customer service team via the webchat service available on the Truly Website.