Make a Purchase
When you make a purchase from the Website, Truly will use your personal information to complete your purchase. The details Truly collects from you will include your name, address, email address, phone number and payment details.
If you choose to create an account when using the Website, Truly uses the same information you provided to make a purchase to create your online account. Truly relies on your consent to do this, which you can withdraw at any time.
To complete your purchase, Truly will share your personal information with its subcontractors who are involved in the purchase process (e.g. payment providers, credit reference agencies who Truly use to assess fraud, credit and/or security risks, and fulfilment and delivery service providers). Truly needs to process your personal information in this way to enter into and perform the contract for your purchase.
When you contact Truly, Truly will use your personal information (your name, contact details and the other details you provide) in order to assist you with your enquiry. Truly relies on your consent to use your personal information in this way, which you can withdraw at any time.
If you do not provide Truly with the personal information it requests from you for the purposes of Truly dealing with your customer service enquiry, Truly may not be able to fully assist you with your enquiry.
If you have opted in to receive marketing communications from Truly, Truly will use your personal information (such as your name, email address and age) to provide you with marketing communications in line with the preferences you selected when you opted in.
Truly relies upon your consent to contact you for marketing purposes. You can withdraw your consent at any time by logging into your Truly account and checking or unchecking relevant boxes to adjust your marketing preferences, or by following the opt-out/unsubscribe links on any marketing message that Truly sends to you. If in doubt, you can contact Truly at email@example.com at any time.
If you opt-out/unsubscribe from receiving marketing communications, you will stop receiving marketing communications from Truly as soon as Truly has processed your request and, in any event, within 28 days of your unsubscribe request.
Where you provide a customer review to Truly or otherwise respond to a customer survey or provide any other opinion related to Truly or its business, Truly may use some or all of the contents of your review, response and opinions for marketing or any other purpose.
Where Truly uses any review or other material provided by you, Truly will use it on an anonymised basis.