If Truly sells its business, it will transfer your personal information to the purchaser so that the purchaser can continue operating the Truly business. Truly processes your personal information in this way because of Truly’s legitimate interest to ensure its business can be continued by the purchaser. If you object to the use of your personal information in this way, the relevant purchaser of Truly’s business may not be able to provide products/services to you. Truly will always make sure any such transfer is subject to your rights under this Privacy Policy, and applicable laws.

Truly may need to share your personal information where it is under a legal obligation to to disclose or share it.

Truly uses cookies to give you the best and most relevant experience when using the Truly Website. For more information on cookies, how Truly uses them and your rights please read Truly’s Cookie Policy.

All information you provide to Truly is stored on secure servers (or those of its data storage partners) in locations within the EU.

Truly will only store, use and process your personal information for as long as it can in accordance with applicable laws. Details of retention periods for different aspects of your personal information are available in Truly’s data retention policy, which is available upon request.

Under certain circumstances you have the right to object to how Truly uses your personal information under applicable data protection laws. Your other rights include:

Right of access

You are entitled to receive confirmation of the personal information belonging to you that Truly is processing together with details of Truly’s use of that personal information.

You also have the right to have access to a copy of the personal information belonging to you which Truly is using.

Right to rectification

You have the right to require Truly to rectify any inaccurate personal information it holds about you. You also have the right to complete any incomplete personal information that Truly holds about you by providing relevant additional supplementary information.

Right to restriction

You can restrict Truly’s processing of your personal information where:

you think Truly holds inaccurate personal information about you;

Truly’s handling of your personal information is in breach of applicable law, but you do not want Truly to delete it;

Truly no longer needs to process your personal information, but you want Truly to keep it for legal reasons; or

where Truly is handling your personal information because it has a legitimate interest and you are in the process of objecting to such use of your personal information.

Where you exercise your right to restrict Truly from using your personal information, Truly will then only process your personal information pursuant to its legitimate interests and where you otherwise consent to such processing.

Right to data portability

You have the right to receive a copy of the personal information Truly holds about you in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.

Right to erasure

You have the right to require Truly to erase your personal information which it is handling in the following circumstances:

where Truly no longer needs to use your personal information for the reasons it told you it collected it for;
where Truly needs your consent to use your personal information and you have withdrawn your consent;
when you object to Truly’s use of your personal information and Truly has no legitimate interest to carry on handling your personal information;
if Truly’s handling of your personal information is in breach of applicable laws;
when Truly must erase your personal information to comply with a law it is subject to.

Right to complain

You have the right to lodge a complaint in relation to Truly’s use of your personal data with the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales.

You will not have to pay a fee to exercise these rights. However, Truly may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, Truly may refuse to comply with your request in these circumstances.

Truly may need to request specific information from you to help confirm your identity, and confirm your eligibility to exercise your rights in connection with your personal information. This is a security measure to ensure that your personal information is not disclosed to anyone who has no right to receive it. Truly may also contact you to ask you for further information in relation to your request, to speed up Truly’s response.

Privacy law is often complicated, and whether these rights are available to you sometimes depends on the types of data Truly are handling about you. If you would like to exercise any of these rights, please contact Truly at privacy@truly.co.uk.

This Privacy Policy will be updated regularly, any changes made will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes to Truly’s Privacy Policy.

This privacy policy was last updated on 12 November 2018.