Truly E-Gift Card
Make present buying easy with our Truly Gift Card. From birthday to wedding gifts, new arrivals to new homes, our gift cards are the perfect prezzie for the person who has everything or the impossible to buy for family members.
With the option to load it with any amount from £5-£300, they are sent and received on the same day, 365 days a year and will be emailed directly to the email address provided.
Please note that our gift cards are valid for 1 year after purchase.
Standard Delivery:
Any orders over £80 are FREE for UK postcodes, all orders under this value will be £5.99. Delivered within 2-3 working days.
Bank holiday delivery: Please note that any orders placed using standard delivery from 3rd - 5th May will be dispatched on the 6th May.
Next Day Delivery: £9.99: Order before 8pm (Monday - Thursday) to get your Truly parcel the next working day. Order on Friday by 3pm and your purchase will be delivered the next working day, any orders placed on Saturday or Sunday will be processed the next working day.
Saturday Delivery £9.99: Order Friday before 8pm for delivery on Saturday (between 8am-6pm).
International Delivery: We now delivery to the USA, Canada, Australia and India and looking to expand to new territories in the coming months. Duties and customs at our checkout along with a delivery cost, if you need further help get in contact via live chat.
All taxes and duties will be collected at checkout. If you have any issues please contact us at help@truly.co.uk and a member of the team will be happy to assist.
European Delivery: We are working on a solution for most EU countries that calculates duties and customs at our checkout along with a delivery cost. Please sign up to our newsletter so we can let you know when it is live.
Personalised Products: Due to their bespoke nature, please allow up to 14 days for personalised products to be created in addition to our standard delivery or international delivery times.
We're happy to offer a refund or exchange at any time during the 35 days from the day after the date on which the products were delivered as long as products are in their original packaging, in pristine condition with product labels attached and have not been removed and not part of our final sale collection. Please note that final sale items have a 14 day returns policy.
As part of our sustainable efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of delivery paperwork & returns slip in all packages.
Use the link here to generate a Royal Mail returns slip and attach it to the outside of your parcel or opt for the paperless option and show the QR code at the Post Office.
Personalised products cannot be returned or cancelled if you change your mind (please refer to our terms and conditions for further information).
For more return & exchange information click here.