We're happy to offer a refund or exchange at any time during the 35 days from the day after the date on which the products were delivered as long as products are in their original packaging, in pristine condition with product labels attached and have not been removed.
As part of our sustainable efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of delivery paperwork & returns slip in all packages.
When you placed your order a returns form will have been emailed to you, please print this out and put it inside with your return, if you don't have access to a printer then please pop a note in including your order number (starts with TRU-) and if you would like an exchange or refund.
Use the link here to generate a Royal Mail returns slip and attach it to the outside of your parcel or opt for the paperless option and show the QR code at the Post Office.
For more return & exchange information click here.